To initiate a return, please contact us at info@ym-global.co.uk with your order number and reason for return. We will provide you with the return address and instructions.
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to the original payment method.
Shipping Costs for Returns
Customers are responsible for the cost of return shipping, unless the item was damaged or defective upon arrival.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
For further questions or assistance, contact us at info@ym-global.co.uk.